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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to press the Help button, which is present on each page. A context menu will show up. It contains comprehensive info about all the operations that you can perform on that particular page. Each pop-up window opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide library of tutorial videos demonstrating how to work with our hosting Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, check out our extensive Frequently Asked Questions section, which covers questions asked by real people and provides real solutions. We periodically "revamp" our Frequently Asked Questions database with new articles in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, we have a fantastic team of support engineers available 24-7 and ready to help you with any problem. Each support ticket you submit will be responded to within one hour (the average trouble ticket response time is approximately twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 291235

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com